Right of Withdrawal

If you are a consumer living in the United Kingdom or the European Union, you have the following statutory right of withdrawal. It applies in addition to our voluntary 30-day returns policy.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last item.

To exercise the right of withdrawal, you must inform us — FAIRFAX AND FAVOR LTD, trading as ROSAVELI, Narford Hall, Narford, King’s Lynn, Norfolk, England, PE32 1JA, email support@rosaveli.com, telephone +44 7230 011568 — of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will email you the return address when you tell us you are withdrawing.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You may try shoes on as you would in a shop — indoors, on a clean surface.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email to support@rosaveli.com.)