ROSAVELI
Shipping & Delivery
Where we deliver, what it costs, how long it takes and how to track your parcel.
Last updated: 27 September 2026
We deliver ROSAVELI orders with tracked services to the United Kingdom, the European countries listed below, Switzerland, Norway, the United States and Canada. The delivery charge for your country is always shown in your basket and at checkout before you pay.
Where we deliver
United Kingdom · Ireland · Germany · Austria · Denmark · Sweden · Finland · the Netherlands · Belgium · Luxembourg · France · Italy · Spain · Portugal · Switzerland · Norway · United States · Canada.
We are not able to deliver to other countries at the moment. If your country is not listed, it will not appear in the country list at checkout.
Delivery costs and times
| Delivery country | Standard tracked delivery | Estimated delivery time after dispatch |
|---|---|---|
| United Kingdom | £7.00 | 3–6 business days |
| Ireland, Germany, Austria, Finland, the Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal | €10.00 | 5–9 business days |
| Denmark | 75 kr. (DKK) | 5–9 business days |
| Sweden | 110 kr (SEK) | 5–9 business days |
| Norway | 150 kr (NOK) | 6–10 business days |
| Switzerland | CHF 14.00 | 6–10 business days |
| United States | US$12.00 | 6–12 business days |
| Canada | CA$16.00 | 6–12 business days |
The delivery charge applies once per order, whatever the number of items. We do not currently offer free delivery or express services.
Processing
Orders are prepared and handed to the carrier within 1–3 business days of payment (Monday to Friday, excluding UK public holidays). You will receive an email with your tracking link as soon as your parcel is dispatched.
Delivery times are estimates given by our carriers and are not guaranteed. Delays can happen during peak periods, bad weather or customs checks. If your parcel has not arrived within 10 business days of the latest estimate, please contact us and we will investigate with the carrier.
Tracking and signing for your parcel
Every order is sent with tracking. Depending on the carrier, a signature may be required on delivery. If nobody is home, the carrier will usually leave a card or notification with options to redeliver or collect.
Import duties and taxes
Depending on the route your parcel takes and the country it is delivered to, import VAT, customs duties or a clearance fee may be charged by your country’s authorities and collected by the carrier. Unless your checkout states that these charges are included, they are payable by the recipient and are not part of our price. Switzerland, Norway, the United States and Canada apply their own customs rules. If you would like an estimate before you order, email support@rosaveli.com with your delivery country and the items you are interested in.
If you refuse a delivery because of import charges, we will refund the price of the goods once the parcel is returned to us. The original delivery charge and any return shipping cost charged to us by the carrier may be deducted, as far as the law allows.
Wrong address, lost or damaged parcels
Please check your delivery address carefully at checkout. If you notice a mistake, email us straight away — we can change the address until the order has been dispatched.
If your parcel is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date (for loss) or of delivery (for damage), with photos where possible. We will send a replacement or give you a full refund, including the delivery charge.
Questions
Email support@rosaveli.com or call +44 7230 011568. Please include your order number.